Support

My password is wrong, but I copied it in?

Sometimes the program you copy the password from can add a space at the end. The system will then read the password as incorrect. Try typing the password manually to make sure it is correct.

If it still does not work, check that cookies are enabled in your browser. We use cookies to keep you signed in over time, and the solution may work less reliably if cookies are disabled.

The video player has problems, what should I do?

First, try reloading the page. On Windows you can press CTRL+R, and on Mac you can press CMD+R. If the problem continues, check that you have a stable internet connection and a good WiFi signal. As a final attempt, try changing browser. We recommend Safari, Firefox or Chrome.

Contact us

If you experience other problems, send us a detailed description so we can fix the issue as quickly as possible. You can reach us at plaii@plaii.no. Do not use this address for urgent support cases.

Last updated 16.04.2023